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6201.1Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

55 Questions and Answers Experienced specialists selected 55 questions for this exam. All answers are verified to ensure correctness.

Last Updated Apr 14, 2024 Ace your exams with our consistently updated 6201.1 exam dumps.

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Same Questions from the Latest Real Exam

6201.1 Online Practice Questions and Answers

Questions 1

What is the purpose of class of service (COS) administration of Contact Centre?

A. COS ensures that the most skilled agent receivescallsfirst.

B. COS isused to restrict calls between incoming and outgoing trunk groups.

C. COS restricts the calls a user can make and receive.

D. COS defines which features an agent may access.

Show Answer
Questions 2

Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated wayannouncement fifes?

A. External

B. Adjunct

C. Local

D. Integrated

Show Answer
Questions 3

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigationthe technician finds that the TTR has not yet been installed.

Which vectorcommandfailed (causing the Event Type 30) because there was no TTR?

A. queue-to

B. converse-on

C. collect-digits

D. route-to-digits

Show Answer More Questions

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