642-241Unified Contact Center Enterprise Design (UCCED)
130 Questions and Answers Experienced specialists selected 130 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 21, 2024 Ace your exams with our consistently updated 642-241 exam dumps.
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642-241 Online Practice Questions and Answers
When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?
A. H.323
B. MCGP
C. SIP
D. SCCP
In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?
A. The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five- minute period.
B. The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30-minute period.
C. The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15- minute period.
D. There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.
In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?
A. Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
B. Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
C. Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
D. either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
E. either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition
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