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EXIN EX0-103 dumps: Pass with confidence

EX0-103ISO/IEC 20000 Foundation

116 Questions and Answers Experienced specialists selected 116 questions for this exam. All answers are verified to ensure correctness.

Last Updated Mar 21, 2024 Ace your exams with our consistently updated EX0-103 exam dumps.

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EX0-103 Last Month Results

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Same Questions from the Latest Real Exam

EX0-103 Online Practice Questions and Answers

Questions 1

Which of the following statements is true?

A. Change Management is the most important of the Control processes.

B. Release Management shall be implemented only after the processes Change Managementand Configuration Management have become mature.

C. Release Management, Change Management and Configuration Management are Controlprocesses.

D. There shall be an integrated approach to Change and Configuration Management planning.

Show Answer
Questions 2

What should Quality Management Systems encourage organizations to do?

A. To achieve the lowest cost of service provision

B. To achieve the maximum level of service possible

C. To define as many metrics as possible for each process to ensure strong control

D. To define processes that contribute to customer acceptance of services

Show Answer
Questions 3

Which of the following calculates the number of defects per million opportunities?

A. CobIT TM

B. ITIL

C. MOF

D. Six Sigma

Show Answer More Questions

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