EX0-115IT Service Management Foundation based on ISO/IEC 20000
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EX0-115 Online Practice Questions and Answers
The contents of a service must be agreed between the service provider and the interested parties.
Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?
A. Cost
B. Delivery method
C. Formatting
D. Purpose
Why would an IT service provider adopt the C0bITTM framework?
A. to adopt a high level process model that organizes a broad range of IT activities
B. to adopt a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
C. to adopt a certified measurement framework that legally provides proof of meeting the SarbanesOxley (SOX) requirements
D. to adopt a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
What is an attribute of a Configuration item (CI)?
A. An attribute provides information about the CI involved.
B. An attribute is a CI that provides information to the processes.
C. An attribute is a software package.
D. An attribute is a label that is attached to a machine.
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