ITILFNDITIL V4 Foundation
1024 Questions and Answers Experienced specialists selected 1024 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 13, 2024 Ace your exams with our consistently updated ITILFND exam dumps.
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ITILFND Online Practice Questions and Answers
Which of the following are reasons why ITIL is successful?
1.
ITIL is vendor neutral
2.
It does not prescribe actions
3.
ITIL represents best practice
A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only
Which of the four dimensions includes the knowledge bases needed to deliver and manage services?
A. Organizations and people
B. Information and technology
C. Partners and supplies
D. Value streams and processes
Which practice provides visibility of the organization's services by capturing and reporting on service performance?
A. Service desk
B. Service level management
C. Service request management
D. Service configuration management
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