ITSM20FIT Service Management Foundation based on ISO/IEC 20000
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Last Updated Apr 13, 2024 Ace your exams with our consistently updated ITSM20F exam dumps.
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ITSM20F Online Practice Questions and Answers
Input from other Service Management processes is required to keep the IT service continuity plan current Which process has the most to contribute?
A. Change management
B. Availability management
C. Financial management for IT services
D. Problem management
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
A. Incident Management
B. Problem Management
C. Service Desk Service
D. Level Management
What is the difference between a process owner and a process manager?
A. a process owner is responsible for the effectiveness of the process and a process manager is responsible for the realization of the process
B. a process owner is a director and a process manager is a manager
C. a process owner must have a Manager's Certificate and a process manager must have a Practitioner's certificate
D. a process owner will work directly with business leadership and the process manager only works within IT
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