A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the "My Documents" folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?
A. Remove the registry entry and rename the local account folder
B. Delete or rename the local user folder
C. Run DISM and re-add the local power user account
D. Remove the user account in Credential Manager and restart the PC
A technician is setting up a new corporate wireless network. One of the following requirements for the network is that connections must only be allowed for current account without giving a wireless key. Which of the following should the technician use?
A. MAC filtering
B. RADIUS
C. MFA
D. WPA2
A technician is configuring a static IP address on a Windows machine. The information is as follows:
Which of the following would be a valid default gateway address?
A. 192.168.0.1
B. 192.168.9.1
C. 192.168.10.254
D. 192.168.15.10
Which of the following best practices should a technician observe to reduce the risk of electrical shock?
A. Keep components in an antistatic bag.
B. Remove metallic jewelry
C. Utilize proper cable management
D. Wear an ESD wrist strap
Which of the following is a Device that stores a copy of a certificate that is used for authentication?
A. Biometric scanner
B. Soft token
C. Smart card
D. OTP token
A technician scans a computer for malware, and it comes back clean each time However, the user still sees suspicious activity from the computer
Which of the following should the technician check for NEXT?
A. Rootkit
B. Keylogger
C. Botnet
D. Adware
A technician recently built a gaming PC with a multicode CPU, 32GB DDR4 memory, a 1TB SSD. and a high-end GPU The technician installed the OS and a new game but noticed the frame-rate performance was much lower than expected Which of the following should the technician do NEXT to address the performance issues?
A. Install a higher wattage PSU.
B. Download security patches
C. Defragment the drive
D. Update the device drivers
A technician is troubleshooting vendor-specific software. Which of the following is where the technician should go to find problem-specific fixes on the vendor's website?
A. Software user manual
B. Knowledge base articles
C. System requirements documentation
D. Installation instructions
A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones.
Which of the following represents the BEST way to handle the waste?
A. Refill the cartridges manually and return them to the shelf for the next rotation.
B. Place the used cartridges in the packaging the new ones came in and give them to a specialized recycler.
C. Dispose of the used cartridges in the standard municipal garbage.
D. Bring the used cartridges to the local recycling plant and place them in the bin marked "plastics".
A technician needs to configure a user's PC so it can be powered on remotely by another employee who will be working at the help desk after hours. The technician puts the employee in `the correct organizational unit; however, the employee is still unable to connect.
Which of the following settings should the technician configure?
A. Remote Assistance
B. Firewall exceptions:
C. on Static IP address
D. Wake-on-LAN
