You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR).
What is causing this problem?
A. Your search parameters are too wide.
B. Your search parameters are include other agents as well.
C. You have to wait for at least an hour before doing the search.
D. You have not selected the Near Real-Time contact search option.
Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.
Which desktop application was not installed?
A. PlaybackInstallation
B. FormDesignerInstallation
C. FormDesignerStandAloneInstallation
D. Screen_Capture_Agent
Which procedure should be completed before upgrading an Avaya Contact Recorder (ACR) to R12?
A. Backup the ACR postgres database.
B. Start the ACR Service.
C. Apply any existing software hotfixes.
D. Backup the ACR MS SQL database.
After a successful installation, what is the only page accessible from the Avaya WFO/Framework administrative pages?
A. Alarm Status
B. License Management
C. General Settings
D. Server Roles
Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?
A. dialer
B. phone
C. quality
D. operations
A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center, in a SIP based Contact Center.
Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?
A. Meridian Link Services on the Avaya Aura® Contact Center
B. Application Enablement Services
C. Communication Control Toolkit
D. eQuality Balance CTI Events Input
E. CTI Link as configured on the Communication Manager
Which two servers require a License Activation Key? (Choose two.)
A. Avaya Contact Recorder Standby
B. Avaya Central Replay Server
C. Avaya Contact Recorder Slave
D. Avaya Contact Recorder Master
When an Avaya Contact Recorder (ACR) server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for audio and screen content streams?
A. General Setup > Recorder > Reply Server(s)
B. General Setup > Recorder >Key Management Server
C. General Setup > Recorder > IP address on this server to use for recordings
D. General Setup > Recorder > URL(s) of external control port(s) to connect to
What is the default http port used for accessing the Avaya contact Recorder (ACR) web client?
A. 8262
B. 8080
C. 8433
D. 1433
For an Avaya Contact Recorder (ACR) topology consisting of Master, Standby and CRS, the ACR replay role is automatically assigned to which of the servers under Enterprise Management in Avaya Workforce Optimization (WFO)?
A. ACR Master only
B. ACR Master and Standby server
C. ACR Master, Standby and CRS server
D. CRS server only
