A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
A. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
B. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
C. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
D. The Domain User Name has already been mapped to an existing CCT agent.
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
A. Start or Stop High Availability (HA) System
B. Display status of component services
C. Shutdown or Start up Contact Center
D. Enable/Disable High Availability (HA) Switchover
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
A. AML
B. H.323
C. SIP
D. TLS
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
A. 200 ACK
B. 200 Ringing
C. 180 Ringing
D. 180 ACK
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent's web browser is not set for the correct character encoding.
B. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
C. Internet Explorer is not set as the default browser on the agent's computer.
D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
A. Verify that the DNs configured on the telephone are configured as addresses in CCT.
B. Verify that the domain account has at least one address assigned in CCT.
C. Verify that the domain account AAD is running under is configured in CCT.
D. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the
Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
A. Avaya aura system Manager (SMGR)
B. Application Enablement services (AES)
C. Contact Center Administration Manager (CCMA)
D. Communication Control Toolkit (CCT)
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
A. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
C. C:\Avaya\Logs\CCMS\SipMessages0.log
D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
A. CSTA/TR87 Call ID
B. AACC CDN
C. Avaya Aura Media server (AAMS) addresses
D. Customer telephone number
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
A. Click on Aliases
B. Click on Connect to
C. Click on AACC-DATABASE-CCMS
D. Click on Startup
