A customer wants to use the Avaya Aura?Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
A. AAMS provides Communication Manager IP audio functionality.
B. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
C. AAMS is shareable between different adopters.
D. AAMS provides virtualization, high channel density and no playback announcement limits.
E. Experience Portal will use the AAMS as a media resource.
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
A. Primary-Secondary
B. Active-Active
C. Active-Passive
D. Primary-Backup
An Avaya Aura?Call Center Elite customer wants an application solution with the following requirements:
1.
Synchronizes with a deskphone to share the control of telephony and agent features
2.
Includes capabilities of integrated video and Instant messaging
3.
Increases collaboration
4.
Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)
A. Agent Desktop Displays (ADD)
B. Avaya one-X?Agent
C. Agent Map
D. Avaya Agent for Desktop (AAfD)
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
1.
Increase in agents from 300 to 400
2.
Agent/Remote Workers 10% of agents
3.
Increase in CMS Supervisors from 30 to 40
4.
No increase in 900 Business Users
5.
Avaya IXTM Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
A. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 40-IXTM Messaging Users: 1340
B. Core Suite Licenses: 1300-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 30 Remote Workers: 30-IXTM Messaging Users: 1340
C. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 30-IXTM Messaging Users: 1340
D. Core Suite Licenses: 1300-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 30-IXTM Messaging Users: 1300
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
A. ASP 110
B. ASP 100
C. ASP 120
D. ASP 130
Which three statements are true for the Avaya Aura?Call Center Elite ordering process? (Choose three.)
A. Call Center Elite requires CMS.
B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
C. CC-Elite can be ordered as a standalone for a 3rd party PBX.
D. It is sold through Direct and Indirect channels.
E. Call Center Elite includes Business Advocate.
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloudTM ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
A. Multiprotocol TX Module (MTM)
B. Multiprotocol Transmitter Module (MTM)
C. Multiprotocol Label Switching (MPLS) SD-WAN
D. Multiprotocol Ethernet (ME)
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
A. Tl/El
B. Analog
C. SIP
D. AACC
E. CTI
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
A. Avaya Aura Session Manager
B. Avaya Session Border Controller
C. Avaya Oceana
D. Avaya Aura Media Server
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
A. Avaya Aura Call Center Elite
B. Avaya Aura Session Manager
C. Avaya Aura Call Center Elite Multichannel
D. Avaya Intelligent Customer Routing
