What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?
A. 50
B. 150
C. 300
D. 400
An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.
The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
A. Cisco Unified CCX Standard
B. Cisco Unified CCX Enhanced
C. Cisco Unified CCX Premium
D. Cisco Unified CCX Enterprise
E. Cisco Unified IP IVR
Agent Email is a Cisco Unified CCX feature available in which of these packages?
A. Premium, Enhanced, and Standard
B. Premium only
C. Premium and Standard
D. Premium and Enhanced
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?
A. 2 ms
B. 10 ms
C. 50 ms
D. 80 ms
What is the maximum number of agent web chat sessions that is supported on the highest class server?
A. 25
B. 50
C. 75
D. 100
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
E. random
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
A. Control Center on Cisco Unified Contact Center Express Serviceability
B. System page on Cisco Unified Contact Center Express Administration
C. Cisco Desktop Administrator
D. Cisco Unified Communications Operating System Administration
Which action would you take to convert a high availability over LAN deployment to high availability over WAN?
A. Apply a ''Warm Standby'' license.
B. Apply a ''WAN Standby'' license.
C. Do a fresh installation of the whole system as high availability over WAN.
D. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)
A. collect trace files
B. stop and start Cisco Unified CCX services
C. view syslog messages
D. perform backup and restore functions
E. monitor the health of the Cisco Unified CCX system
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
A. A supervisor can use Finesse IPPA to act as an agent and accept calls.
B. An agent can sign in to Finesse IPPA and initiate call recording.
C. A supervisor can sign in to Finesse IPPA and initiate call recording.
D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
