Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
A. SIP REFER label and SigDigits
B. SIP REFER with ICM router requery
C. SIP REFER with ICM script Send To VRU node
D. SIP REFER with custom SIP header
E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
F. SIP REFER with ECC variable user.sip.transfer
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)
A. digital certificate
B. certificate authority certificate
C. domain validation certificate
D. self-signed certificate
E. root certificate
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)
A. Cisco Unified CCE supports only one agent ACD line on the IP phone.
B. The ACD line on the IP phone may have voicemail or call forwarding defined.
C. In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
D. The agent state changes based on the activity of the ACD line.
E. If the agent picks up the phone to place a call, the agent is put into ready mode.
In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?
A. after a supervisor has started monitoring a call
B. after a supervisor has barged into a call
C. after a supervisor has selected a talking agent for monitoring
D. after a supervisor has conferenced into a call
E. after a supervisor has transferred the call
Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?
A. Agent device targets must be created for each phone that is used by an agent.
B. Agent labels must be created for each routing client that can route calls to an agent.
C. Agent extensions can be defined as a range, without having to build each device target.
D. Agent targeting rules are not allowed with translation routes.
With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?
A. 100
B. 15
C. 50
D. 20
In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?
A. Vlance network adapter type
B. Flexible VM network adapter type
C. E1000 network adapter type
D. VMXNET network adapter type
E. VMXNET3 network adapter type
A. after a supervisor has transferred the call
B. after a supervisor has selected a talking agent for monitoring
C. after a supervisor has started monitoring a call
D. after a supervisor has barged into a call
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
A. SIP trunk alternate destination routing (ADR) must be disabled for REFER
B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
C. Router require on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
D. Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX
F. Standalone Cisco Unified CVP with ICM Lookup label
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which two options are those messages? (Choose two.)
A. device and call monitoring
B. SIP call control messages
C. service control
D. single sign-on messages
E. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
