Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
A. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
B. TCP/IP connections through the network
C. reporting
D. heartbeat mechanism between Contact Center components
E. caller defines the reason for the call from several menu options
Which two steps are required to configure a Supervisor? (Choose two.)
A. assign the Supervisor to only one Team
B. assign the Supervisor to a Skill Group and Precision Queue
C. make sure the Supervisor has an Active Directory Account
D. ensure that "Is Supervisor" is checked
E. assign the Supervisor to a Precision Queue
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
A. ICM responds to the Route Request by running a Routing Script.
B. CVP delivers a Route Request to the ICM Central Controller.
C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
How many clusters of Finesse will a single PG support?
A. one
B. two
C. three
D. four
What are two possible Outbound Dialing Modes? (Choose two.]
A. Direct Predictive Mode
B. Preview Mode
C. Progression Mode
D. Accept Mode
E. Predictive Mode
Which two components are needed to setup RONA? (Choose two.)
A. Agent Permission levels
B. Call Routing Logic
C. System timers
D. Skill Target Configuration
E. Attribute settings
Which two components must a script be associated with to run? (Choose two.)
A. CED
B. Media Routing Domain
C. Skill Target
D. Call Type
E. Dialed Number
What are two parts of a Single Sign-on message flow? {Choose two.)
A. IdS detects the user has an invalid access token
B. IdS detects the user has a valid access token
C. IdS provides a login page for authenticating the user
D. IdP provides a login page for authenticating the user
E. Browser issues PUT of the Finesse desktop with an access token
WhichVVBCLI command can set an individual media file to an expired state?
A. setVVBcache stale_cache_entries
B. show setVVBcache stale_cache_entry
C. OutilsVVBcache stale_cache_entry
D. setVVBcache stale_cache_entry
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
A. view Team gadget in Finesse
B. answer Calls from Skill groups and PQs
C. CUC login
D. log in to CCE admin
E. CUCMAPI
