What does TPV mean?
A. Total Product Value
B. Total Partner View
C. Telepresence Value
D. Total Partner Value
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
A. validate the customer's business needs
B. focus on benefits
C. lock in revenue streams through co-termination
D. explore up sell opportunities
Which statement best summarizes the intended outcome of the Success Plan?
A. development of a customer-centric view for achieving value from their portfolio
B. provide scheduling for resolving customer qual y issues
C. generate financial data that indicates a customer's propensity to renew
D. grow incremental annual recurring revenue
Which group of products are enterprise networking products?
A. WAN, LAN, Wireless
B. Routing, Switching, Access Points
C. iWAN, Viptela, Meraki
D. Salesforce, Box, AWS
Which two factors drive subscription value for customers? (Choose two)
A. up to date security protection
B. bundling of software and hardware
C. freeware offers
D. training access
E. continuous access to innovation
What is the key implication on-time renewals have for an IT provider company?
A. incentives will be paid
B. improved customer satisfaction
C. no major impact if sales are on plan
D. recurring business is preserved
Which business benefit of on-time renewals on Cisco products and services is valid?
A. ability to ensure that our TAC cases get priority over others
B. exclusive relationship with the customer
C. access to training programs and material
D. rebates and discounts from Cisco
What does iARR measure?
A. our ability to monitor product utilization, and financial growth collectively
B. our ability to increase renewal rates through pricing controls
C. our ability to expand upon existing customer value
D. our ability to internally align renewable resources
Which statement regarding which tools can be added as value to customer and partners is invalid?
A. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
B. help manage Discounts for Quoting
C. gain insight into new and unique business prospects for your customers and expand sales potential
D. Trusted Data Source for Hardware Refresh and Software renewal insights
How does Cisco define AT R?
A. Contracts/subscriptions that are available to renew.
B. ATR is the sum of RR and iARR, minus the attrition rate.
C. Any customer agreement where attrition has been an issue.
D. Contracts/subscriptions that have attrition terms revoked.
