Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
A. D8
B. D7
C. D6
D. D5
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?
A. In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.
B. In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set "Overwrite Domain Name."
C. In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.
D. In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.
Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?
A. A dial pattern and routing policy are necessary in SM to call from an H323 device to a Basic/Native SIP device (without an Avaya Aura® Communication Manager profile).
B. A dial pattern and routing policy are necessary in SM to call from a Basic/Native SIP device (without a CM profile) to an H323 device on Avaya Aura® Communication Manager (CM).
C. A dial pattern and routing policy are necessary in SM to call from an H323 device to an AST device on the same Avaya Aura® Communication Manager (CM).
D. A dial pattern and routing policy are necessary in SM to call from an AST device to an H323 device on the same Avaya Aura® Communication Manager (CM).
After a new implementation the customer began to experience dropped calls and an `all lines busy' error condition. The carrier confirmed their service was operational and all lines tested came back good. After contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?
A. properly sizing trunk capacity
B. interoperability testing
C. upgrading the circuits
D. correct licensing specifications
To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)
A. application
B. configured certificates
C. cluster status
D. licensing status
E. installation status
Which method can be used to verify the Client and TSAPI services have been administered correctly?
A. The TSAPI test is call initiated from CTI endpoints using SIP telephones.
B. The TSAPI test is call initialed from within Avaya Aura® Communication Manager (CM) command line using the test TSAPI interface command.
C. The TSAPI test is call initiated within the TSAPI web interface > TSAPI Monitoring Tool menu.
D. The TSAPI test is call initiated within the Utilities > Diagnostics > AE ServiceTSAPI Test menu.
After upgrading Avaya Aura® Application Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)
A. Access the TSAPI web interface to monitor AES.
B. Access the AES command line, and run the status aesvcs cti-link command.
C. Access the AES web console, and view the services status in the AES menu.
D. Access Communication Manager (SAT), and run the statapp command to view AES services status.
E. Using Communication Manager's System Administration Terminal (SAT), run the status aesvcs cti-link command to see the service state.
Refer to the exhibit.
In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.
Which action needs to be taken to solve this problem?
A. Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.
B. Under Engagement Development Platform > Server Administration, select the server and change the System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.
C. Obtain and install an Avaya BreezeTM license on webLM with more instances of Avaya BreezeTM nodes.
D. Edit the cluster to change the cluster profile from Core Platform to General Purpose.
A customer reports that they cannot place WebRTC calls. You discover there is a problem with communication between Avaya Breeze ™ and the Avaya Aura® Media Server (AAMS). Where in Avaya Breeze ™ do you set/check the User ID for Restful TLS authentication?
A. Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Avaya Aura Media Server
B. Use the System Manager (SMGR) web GUI to access Breeze > Cluster Administration > General > Cluster Attributes
C. Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Attributes
D. Use the System Manager (SMGR) web GUI to access Breeze > Server Administration > Dashboard
In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze ™ platform?
A. Use puTTY SSH to the Avaya Breeze ™ platform, login as cust, then execute the swversion command.
B. Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.
C. Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Service Management > Services, and read the version displayed.
D. Use puTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion – PresenceServices command.
