After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
A. Discipline 5 – Implement a Work-around
B. Discipline 5 – Implement Corrective Actions
C. Discipline 5 – Choose Corrective Actions
D. Discipline 5 – Prevent Recurrences
Refer to the exhibit.
Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.
Based on this information, what is and is not working?
A. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is partially working, but routing may be incorrect.
B. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. The public network is not working.
C. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is not working.
D. The local area network and Avaya Aura® Session Manager are working. Avaya Aura® Communication
Manager is not working.
To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)
A. in the Application Relay tab of the Relay Services page
B. in the Networks tab of the Network Management page
C. in the Interfaces tab of the Network Management page
D. in the Reverse Proxy tab of the Relay Services page
On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?
A. webrtctrace on
B. traceWEBRTC
C. traceHTTP
D. traceSBC
After a new implementation the customer began to experience dropped calls and an `all lines busy' error condition. The carrier confirmed their service was operational and all lines tested came back good. After contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?
A. properly sizing trunk capacity
B. interoperability testing
C. upgrading the circuits
D. correct licensing specifications
The Entity Monitoring column on the Session Manager Dashboard shows two figures per line.
How should these two figures be interpreted?
A. the first number indicates the number of retries, the second number indicates the total number of links monitored
B. the first number indicates the number of unmonitored links, the second number indicates the total number of monitored links
C. the first number indicates the total number of links monitored, the second number indicates the number of links down
D. the first number indicates the number of links down, the second number indicates the total number of links monitored
To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)
A. application
B. configured certificates
C. cluster status
D. licensing status
E. installation status
Which two trace tools are available for Session Manager? (Choose two.)
A. the CallTrace command on the Session Manager Command Line Interface
B. the traceSM command on the Session Manager Command Line Interface
C. Trace Viewer in the System Manager GUI
D. the List trace command on the Session Manager Command Line Interface
E. Pcap
What is the way to check the version of Presence Services snap-in installed on the Avaya BreezeTM platform?
A. Using Avaya Aura® System Manager (SMGR) Navigate to Elements>; Engagement Development Platform>; Server Administration, and read the Version displayed.
B. Using Avaya Aura® System Manager (SMGR) Navigate to Elements>; Engagement Development Platform>; Server Management, and read the Version displayed.
C. Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute the swversion command.
D. Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute the swversion ? PresenceServices command.
In which two Avaya Aura® Communication Manager (CM) System Administration Terminal (SAT) forms does the SIP domain need to be configured? (Choose two.)
A. signaling-group
B. ip-network-region
C. ip-network-map
D. trunk-group
