In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?
A. The vector is activated when the given remote server is the best available.
B. The vector contacts the specified remote servers, and collects information from that remote server.
C. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
D. The vector queues the call to the resource that is likely to provide the best service.
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the customer check to evaluate the system performance?
A. System files
B. Trace files
C. Log files
D. Traffic reports
A customer with multiple locations wants to effectively balance the call load among agents at the various
sites.
Which call center feature can provide this capability?
A. Business Advocate (BA)
B. Best Service Routing (BSR)
C. Network Call Redirection (NCR)
D. Least Occupied Agent (LOA)
Refer to the exhibit.
What are three reasons for turning on "Net Redir" = y? (Choose three.)
A. Network Call Deflection does not use ISDN messaging.
B. It supports route-to number ~rl23658888.
C. It increases trunk usage and costs.
D. It supports Network Call Transfer.
E. It decreases trunk usage and costs.
In a multi-site BSR configuration, with 2 remote location site BSR Application form?
A. 1 status poll VDN and 1 interflow VDN
B. 1 status poll VDN and 2 interflow VDN
C. 2 status poll VDN and 2 Interflow VDN
D. 3 Status poll VDN and 2 Interflow VDN
Which two components installed on the same PC does the TTrace tool require? (Choose two.)
A. TTrace Server
B. TTrace Console
C. TTrace Config
D. TTrace Log2Zip
There are four main components of the Call Center Elite Multichannel configuration. Which list contains all of the main components?
A. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
B. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
C. Avaya Aura Communication Manager, Avaya Aura?Session Manager, Multichannel XML Server, Multichannel Desktop Client
D. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?
A. Vmware
B. vCenter
C. Elite Multichannel
D. vSphere
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
A. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
B. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
C. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
D. Step 8 in Denver should be a busy command
A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?
A. Use the System Maintenance > Reports >Error Log report in the Call Management System
B. Use the list history command in the Communication Manager
C. Use the display events command in the Communication Manager
D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System
