Which snap-in is required for implementing POM in an Avaya Oceana® solution?
A. ORCRestService
B. AgentControllerService
C. AutomationController
D. OBCService
For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?
A. http://Cluster4-IP/services/UCAStore/uca
B. http://Cluster2-IP/services/UCAStore/uca
C. http://Cluster1-IP/services/UCAStore/uca
D. http://Cluster3-IP/services/UCAStore/uca
Which two Avaya Oceana® components are installed on the Avaya Oceana Cluster 2? (Choose two.)
A. Work Assignment
B. Unified Collaboration Administration
C. Context Store
D. Avaya Mobile Communications (AMC)
E. Unified Agent Controller (UAC)
Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?
A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.
B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.
C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.
D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.
In the SMSVendorSnapin Attributes configuration, what should be the Messaging Snap-in IP/FQDN to be configured?
A. IP/FQDN of the cluster 4
B. IP/FQDN of the cluster 3
C. IP/FQDN of the cluster 2
D. IP/FQDN of the cluster 1
When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?
A. ADJUNCT VDN
B. INGRESS VDN
C. ROUTING VDN
D. RONA VDN
Avaya Oceana® routed calls require two Communication Manager (CM) variables:
Routing Vector requires a variable used to collect Agent ID.
Avaya Oceana? solution vectors require a Persistent variable. Which two purposes do these variables serve in CM? (Choose two.)
A.
To hold Agent ID from Adjunct Route response message
B.
To distinguish between RONA and Adjunct Routed Elite Anchored calls
C.
To hold the customer ANI to perform Adjunct Route
D.
To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls
E.
To hold UUID information to be shared with Avaya Oceana?
Which two components are required for an Avaya Oceana® Contact Center Administration for multimedia only deployment? (Choose two.)
A. Avaya Aura® Session Manager (SM)
B. Avaya Aura® Application Enablement Services (AES)
C. Avaya Aura® Communication Manager (CM)
D. Avaya Control Manager (ACM)
E. Avaya Aura® System Manager (SMGR)
OCEANA_LARGE is a value that is applicable for the Avaya Oceana® solution deployment that supports up to how many maximum active agents?
A. 1000
B. 2500
C. 3000
D. 4500
While logging in to Agent Workspaces, which two services are used by Avaya Oceana® Workspaces for authentication? (Choose two.)
A. Avaya Session Manager Service
B. Avaya Breeze Authorization Service
C. Avaya Communication Manager Authentication Service
D. LDAP Authentication Service
