If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A. Avaya Oceana Workspaces relies on CM for authentication and authorization
B. Avaya Oceana Workspaces does not require UAC authorization while logging in
C. Avaya Oceana Workspaces require LDAP Authentication while logging in
D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in
Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?
A. Unified Collaboration Administration (UCA)
B. Call Server Connector (CSC)
C. Unified Collaboration Model (UCM)
D. Engagement Designer (ED)
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
A. Run deploy-service -lv on the BreezeTM server
B. Check the service install status on cluster Administrator page in SMGR
C. Look at the Oceana Monitor page.
D. Look at the Event Log in System Manager
E. Check the status of cluster1 in SMGR.
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool128-thread-1] serviceability.AgentControllerStatusTask ERROR -[M:agentControllerStatusRunnable] [T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)
What is causing these log messages?
A. Multimedia Cache database not reachable
B. The LDAP database is not reachable
C. The EDM database is not reachable
D. The ORC Rest service is not working
When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?
A. Avaya Aura® Experience Portal IVR Application
B. Avaya Aura® Session Manager
C. Avaya Aura® Application Enablement Services
D. Avaya Aura® Communication Manager
When a call is transferred from Avaya Aura® Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)
A. Context ID
B. Call ID
C. UCID
D. Call Ref ID
E. Session ID
A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files"?
A. From SMGR CSC Attribute Information by clicking on Avaya BreezeTM, Configuration and CSServices Attributes
B. From AES DMCC Summary Information by clicking on Status and Control, DMCC Service Status, No. of Associations
C. From ED Admin Console Instances by clicking Active Instance and then click on the Context Store Cluster Block
D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
A. UCM Spaces
B. Email Service
C. Omnichannel Database
D. Agent Controller
Consider the log messages from ContactCenterService PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21, 549 [Pool-pool-4-thread-1] INFO AsyncHttpClient
[adapter-pu-1] [M:sendEvent][T:] .Sent request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header
attributes [{family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-NyAKSJny6A,
version=1.0)],body [RouteContactEvent [,
id=UGZQRVhJNHhTaG1ycXQyQThFN2VJdw==_,ip=135.122.104.77,
wr=PfPEXI4xShmrqt2A8E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,
ch=ShortMessageService, rrId=f785b56c-364f-4acf- 9620b723a6ca43c6,routAddr=,wfType=ROUTE_CONTACT_SMS, reason=DEFAULT]]
What is the Work Request ID in the log message?
A. UGZQRVhJNHhTaG1ycXQyQThFN2VJdw
B. f785b56c-364f-4acf-9620-b723a6ca43c6
C. PfPEXI4zShmrqt2A8E7eIw
D. Eke6-qw3S2K-NyAKSJny6A
While troubleshooting Avaya Aura® Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana® application is working properly?
A. Edit the Avaya Oceana® application and click on "Verify" to check if you have reached the application successfully.
B. Check the Port Distribution and confirm if the Experience Portal channels are in-service.
C. Verify if the Avaya Oceana® application URL is mapped to the correct DNIS or application number.
D. Check the VOIP connection and verify if the Experience Portal is integrated to the correct Session Manager.
