Which real-time report provides the capability of monitoring the current agent work state and current agent work with account state?
A. Agent Instantaneous Report
B. Routing Service Monitoring
C. Agent Performance Moving Window
D. Agent Compare
Refer to the exhibit.
Which Avaya OceanalyticsTM URL is configured for the Supervisor Dashboard integration?
A. BAM Server Report URL
B. REF Cluster URL
C. OSA Server URL
D. BI Server Report URL
What is the significance of the Offered Measure field in the Account by Agent report?
A. It is a count of interactions attended by the agent including the interactions that were transferred with the reporting period by channel.
B. It is a count of interactions answered by the agent that were transferred within the reporting period by channel.
C. It is a count of interactions directed to the agent within the reporting period by channel.
D. It is the amount of time the agent spent working interactions within the reporting period by channel.
Refer to the exhibit.
Based on the information shown in the exhibit, which two report types are applicable for this template? (Choose two.)
A. Dashboard Report
B. Custom Report
C. Historical Report
D. Real-time Report
Which URL provides access to the Oracle Enterprise Manager for monitoring the Database Server?
A. https://
B. https://
C. https://
D. https://
Avaya AnalyticsTM provides Realtime reporting functionality using which user interface?
A. Swagger® Realtime Interface
B. Oracle® Business Intelligence
C. Avaya Oceana® Workspaces
D. Microsoft® Business Intelligence
After installing Avaya AnalyticsTM the customer is not able to see any data in the Business Intelligence
historical reports Agent Configuration query data.
Which two workarounds will you suggest to the customer? (Choose two.)
A. Check the Entropy value for the Business Intelligence (BI) server.
B. Check that Business Intelligence (BI) services are running in the BI server.
C. Check the database listener in the Oracle database server.
D. Check the database tables in the Oracle database server.
E. Check Oracle_DIAgent in the Oracle data integrator server.
Which procedure will restore the gila_stage, gila_warehouse, oceana_datamart database schemas in Avaya Analytics 3.5?
A. Load the database schemas in this order: oceana_datamart, gila_warehouse, and gila_stage.
B. Load the database schemas in this order: gila_stage, gila_warehouse, and oceana_datamart.
C. Load the database schemas in this order: gila_warehouse, gila_stage, and oceana_datamart.
D. Load all database schemas at one time.
As part of the Streams server installation, how many JMS Modules will get installed in the Streams Server?
A. 33
B. 23
C. 26
D. 36
Which snap-in is responsible for providing the Avaya Oceana?Contact Center events to Reliable Eventing Framework Cluster?
A. CallEventControl Snap-in
B. UCMDataCollector Snap-in
C. AdminDataCollector Snap-in
D. EventingConnector Snap-in
