Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?
A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.
B. Always wear an ESD wrist or heel strap when working on plugged in systems.
C. Be very careful handling the logic board or power supply while the computer is plugged in.
D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.
What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?
A. Remove the PCI-e fan.
B. Remove the processor tray.
C. Remove the hard drive carriers.
D. Remove the Optical Drive and Carrier.
Before leaving your bench to take a logic board to a storage place, where should you place the logic board?
A. On top of an ESD shielding bag
B. Inside an ESD shielding bag
C. Inside a cardboard box
D. On a metal table
What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an external display but not to the internal?
A. Display Module
B. Logic board
C. I/O flex cable
D. I/O board
To help define if an issue is in the Environmental problem space, which question can you ask your customer?
A. Do you have this issue on all Wi-Fi networks?
B. Could you show me how you use your Mac?
C. Did you add any memory to this Mac?
D. Have you updated your software?
If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?
A. All third party equipment
B. Any third party applications
C. Any third party extensions
D. Any third party frameworks
What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?
A. OSXv10.7.5
B. OSXv10.7.2
C. OSXv10.6.8
D. OSXv10.8.4
The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:
A. plastic
B. acrylic
C. titanium
D. aluminum
Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27- inch Apple LED Cinema Display?
A. Gigabit Ethernet port
B. Mag Safe cable (85W)
C. Kensington security slot
D. Built-in 2.1 speaker system
When reinstalling a Mac Pro (Late 2013) graphics board, the spring must be placed:
A. with corners angled down
B. with corners angled up
C. with the use of the torque driver
D. with minimal force
