Which of these elements is part of the preparation stage of implementation?
A. Identifying and assessing software risks and creating a risk register
B. Occasionally completing surprise or ad hoc reviews and audits
C. Highlighting any problems and raising the profile of continued non-conformance
D. Continuously emphasise the importance of the SAM process to all ICT and business personnel.
Which three of the following IT Service Management processes would you implement first to assist SAM in meeting its objectives?
1.Configuration Management 2.Release Management 3.Availability Management 4.Capacity Management 5.Service Level Management
A. 1, 2 and 5
B. 1, 2 and 4
C. 2, 3 and 4
D. 2, 3 and 5.
Which of the following questions would you ask when considering if you are prepared for implementing SAM?
1.Has the sponsorship for the SAM project been committed to at a senior management or board level? 2.Has the profile of SAM been raised within the organisation and is the SAM culture developing? 3.Has the budget been approved?
A. 1 and 3
B. 2 only
C. 1 and 2
D. 2 and 3.
Which of the following is NOT a Core Asset Management process?
A. Status accounting
B. Asset identification
C. Database management
D. Asset evaluation.
Which of the following is NOT part of determining requirements for the Business Case?
A. Functionality required of the solution
B. Determine stakeholders.
C. Potential objections to the project
D. Select implementation partners.
Which one of these organisations is responsible for ensuring that the software in use is genuine?
A. Original Equipment Manufacturer
B. Publisher
C. Software reseller
D. None, the onus is on the user organisation.
Which of the following does ITIL recommend the use of for the management of software assets?
1.Definitive Software Library 2.Configuration Management Database
A. 1 only
B. 2 only
C. Neither
D. Both.
Which of the following statements is TRUE? 1.SAM Processes do not relate to in-house developed software because there are no licensing issues 2.SAM processes relate to all areas apart from network equipment because network software is not licensed
A. Both of them
B. 2 only
C. Neither of them
D. 1 only.
Which of the following candidates, qualified to practitioner level (ISEB), would you consider most qualified to take on the role of Software Asset Manager?
A. Service Desk Manager
B. Service Level Manager
C. Configuration Manager
D. Problem Manager.
Which of the following duties should be carried out by the Software Asset Manager?
1.Installing software 2.Producing periodic reconciliation reports 3.Maintaining a record of license purchases 4.Auditing the reconciliation results
A. 1, 2 and 3
B. 2 and 4
C. 2 and 3
D. 1, 2, 3 and 4.
