Different reactions may be observed when a change to working methods is proposed. These reactions include:
a.
Enthusiasm for the change.
b.
Fear of the change.
c.
Reduced performance on the job.
d.
Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?
A.
b, d, c and a.
B.
a, b, c and d.
C.
b, c, d and a.
D.
a, b, d and c.
A process model has been produced which includes diamond-shaped symbols. What does this diamond-shaped symbol represent in the model?
A. A document.
B. An event.
C. A manual process.
D. A decision.
Which of the following describes a 'rich picture'?
A. An organisation chart showing the most important stakeholders.
B. A swim-lane diagram highlighting the most costly processes.
C. A free-format drawing of a business situation under investigation.
D. A UML class diagram showing both attributes and operations.
What is the MoSCoW principle used for?
A. To analyse stakeholders.
B. To determine strategy.
C. To define a root definition.
D. To prioritise requirements.
Which of the following statements about change and change management is correct?
A. Change management should be considered right from the start of the project.
B. Change management should first be considered in the design stage of the project.
C. The management of change is the sole responsibility of the project manager.
D. Social and cultural factors have little influence on the success of implementing changes.
A use case Place Order must always invoke a related use case Check Credit. How is the association between the two use cases shown?
A. By a solid line with no arrowhead or stereotype.
B. By a broken, arrowed line stereotyped with the word <
C. By a broken, arrowed line stereotyped with the word <
D. By a broken, arrowed line stereotyped with the word <
When undertaking a CATWOE' analysis, which sequence should the first four letters be considered in?
A. W, T, C, A
B. T, W, C, A
C. W, C, T, A
D. T, A, W, C
It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified?
A. As a tangible benefit.
B. As an intangible cost.
C. As a tangible cost.
D. As an intangible benefit.
An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system. What investigation technique is the analyst using?
A. Activity sampling.
B. Protocol analysis.
C. Document analysis
D. Structured observation.
Which of the following statements is true?
A. Shadowing is an effective way of preparing test scripts for user acceptance.
B. Rich pictures and mind maps are used to document the requirements for the IT system.
C. Interviews are effective in building a consensus view and securing agreement from a diverse group.
D. Ethnographic Studies are concerned with the long term observation of the business environment.
