What is an objective of the process Change management?
A. making the correct decisions on the implementation of changes to the information provisioning
B. detailed monitoring of the progress of the changes
C. managing the implementation of the changes
In which process is an implementation plan made?
A. Planning and resource management
B. Prepare transition
C. Design non-automated information systems
According to the customer database of a wholesaler, a customer is entitled to 15% discount on the invoice total. After negotiation, the customer gets a discount of 20%. Who is responsible for modifying the discount percentage for this customer in the customer database?
A. the business information manager
B. the end user organization
C. the technical infrastructure manager
What is a result of the process Transition?
A. transition roadmap
B. transition plan
C. transition report
Where is business information management positioned?
A. as service team for the IT-service organization
B. in the user organization
C. in the IT-service organization
What is a result of the process Demand management?
A. information architecture
B. information strategy
C. status reports
What is a subject within Functionality management?
A. providing information about changed functionality
B. managing service agreements
C. modification of non-automated information provisioning
What is a central question for the I-organization strategy cluster?
A. How do we work together according to the agreements?
B. How are realization and the control of the information provisioning organized?
C. Why and how do we change the information provisioning?
What is covered by the implementation plan?
A. everything that should happen in the transition phase
B. everything that should happen during the execution of the functionality management processes
C. everything that should happen during preparation of the transition
What is not an activity of the process Contract management?
A. making agreements with IT service providers regarding time, costs, capacity and content of the IT-services
B. choosing whether to outsource certain kinds of services
C. agreeing the method of communication between customer and IT service provider
