Six Sigma strives to have a process operate at 99% efficiency.
A. True
B. False
______________helps organizations leverage processes to achieve their goals and be successful.
A. Pert Chart
B. Statement of work (SOW)
C. Flow chart
D. Business process management
In Defining Content the challenge is the _________of information or content an organization produces.
A. quality
B. volume
C. source
D. none of the above
The layers of BPM move from __________.
A. Bottom-Up
B. Top-Down
C. Left-Right
D. Right-Left
The balanced scorecard enables everyone within the organization to be on the same page.
A. True
B. False
Business activity monitoring software is usually designed to provide updates to upper management and operations managers.
A. True
B. False
Workflow engines require a significant amount of ________ and ________ to get underway?
A. time
B. resources
C. money
D. variance
_______________is the first step of Business Process Improvement model.
A. How to get the Customer
B. Where is the Customer
C. Know the Customer
D. Know the financial status of the Customer
What is one of the primary purposes of process modeling?
A. Verbal description of the process features
B. Visual illustration of process features to ensure better communication
C. Presentation of the process-lifecycle
D. Creation of specifications for process simulation
On what are KPI's (Key Performance Indicators) based?
A. Process costs
B. Cycle costs
C. Number of involved employees
D. Strategy and business goals
