Which component has a Willingness Value?
A. Web engine
B. Data extractor
C. pdm_userload input file
D. Database interface (DBI)
When you run pdm backup:
A. It shuts down the daemons in UNIX only first.
B. It shuts down the services in Windows only first.
C. It shuts down the daemons in UNIX or the services in Windows first.
D. It does not need to shut down the daemons in UNIX or the services in Windows at any stage.
You need to use a third-party scheduler to archive and purge rules. Which executable do you run?
A. bop_cmd
B. domsrver
C. pdm_backup
D. pdm_discimp
In which log file can you view the actions, events, and system changes that occurred during the installation of CA Service Desk r12?
A. configure.bg
B. install_mdb.log
C. pdm_migrationr12.log
D. ServiceDesk_r12_0_Installation.bg
Which considerations apply for archive and purge rules? (Choose three)
A. You can activate and modify inactive rules for long-term use.
B. The call request table contains incidents, problems, and requests.
C. By default, no rules are defined for archive and purge configuration objects.
D. You can run a single inactive rule from the Rule List screen or the Rule Detail screen.
E. The archive and purge list contains a single rule for archiving incidents, problems, and requests.
You are planning an upgrade to CA Service Desk rl2. Which statement about implementing the r12 architecture is TRUE?
A. A separate server for CA Business Intelligence is recommended.
B. CA Workflow must only be installed on the CA Service Desk primary server.
C. FAST Search and Transfer Enterprise Search Platform (FAST ESP) and CA Business Intelligence must be installed on the same computer.
D. If CA Service Desk and FAST ESP are installed on the same computer, FAST ESP services should be started before CA Service Desk services to avoid port conflicts.
Which utility do you use to re-index your knowledge tools?
A. pdm_kt_index
B. pdm_k_reindex
C. pdm_tool_index
D. pdm_knov;ledge_reindex
To use locale-sensitive numeric input formats with pdm_userload, which option should you use?
A.璵
B.璽
C.璿
D.瓁
Out-of-the-box (OOTB), which roles have reports populated in their report web forms? (Choose two)
A. Managers
B. Administrators
C. Level 1 Analysts
D. Level 2 Analysts
Before you upgrade to CA Service Desk rl2, as a pre-upgrade step, you should run:
A. pdm_status
B. pdm_k_reindex
C. pdm_webcache
D. SQLCheckr12UniqueIndexes.sql
