A leader derives her or his leadership role from:
A. Her or his experience and training
B. Acceptance of her or his direction by the followers
C. Top management
D. Acceptance by the external customers and the public
An important benefit of using an internal change agent versus an external change agent is to:
A. Guarantee reduction of the cycle time for quality improvement because the internal change agent already knows what needs to be done and how to do it.
B. Set more goals for improvement because the internal change agent has a greater interest in the outcome.
C. Gain greater support for change from a respected leader who under- stands the company's key business factors and the need for change.
D. Better protect the needs of all stakeholders by providing feedback to top management that is nonthreatening and more objective.
A company has been very reactive in dealing with quality since it was started 19 years ago and
management wants to develop a more proactive organization.
Which of the following actions by top management would be most useful at the beginning of the process of
change?
A. Change the reward system.
B. Create a new position with the title "preventive action coordinator."
C. Reorganize into "small business units" that have a line of sight for quality problems.
D. Define, communicate, and demonstrate proactive quality behaviors.
A stakeholder analysis would:
A. Determine the appropriate dividend amount to be distributed to shareholders.
B. Assess the feasibility of a partnership with a key supplier.
C. Provide the basis to recommend the best strategy for dealing with pressure from a competitor.
D. Delineate the outputs and outcomes needed by customers and regulatory agencies affecting the business.
The most critical use for project portfolio analysis is to:
A. Compare the net value of a new project relative to continuing previously approved projects
B. Determine the best time to start a new project
C. Assess the feasibility of starting a new project relative to the resources being allocated to existing projects as well as assessing the strategic fit of the new project
D. Make room for a new project by canceling or postponing an existing project that will not produce as high an ROI as the new project
All but one of the following statements is true. Which one is not true?
A. Cost and quality are complementary rather than conflicting objectives.
B. The cost of quality is primarily the investment in obtaining and sustaining good quality.
C. When production output is less than free of all defects, people are being paid to produce poor quality.
D. Nothing less than 100 percent inspection will suffice to ensure that good quality is produced.
A more accurate accounting of the costs to produce a product can be achieved with:
A. Traditional cost accounting methods
B. Activity-based costing
C. Correctly distinguishing between internal and external failure costs
D. Correctly differentiating between prevention and appraisal costs
Which of the following techniques is most useful for measuring the test?retest reliability of a survey?
A. Calculate Cronbach's coefficient alpha.
B. Use differently worded items to measure the same attribute.
C. Have the same respondents complete a survey at two different points in time.
D. Conduct an organized review of the survey to ensure that it includes everything it should.
Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where decisions are explained and where there is opportunity to clarify and ask questions is :
A. High task; low relationship
B. High task; High relationship
C. High relationship; Low task
D. Low relationship; Low task
Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where ideas are shared, encouragement is provided, and leader acts as a coach is:
A. High task; low relationship
B. High task; High relationship
C. High relationship; Low task
D. Low relationship; Low task
