The process of identifying the kinds of software failures that can occur and then quantifying how likely it is that they will actually occur is ______________.
A. Configuration Management
B. Contingency Planning
C. Risk Management
D. Process Improvement
An angry person is more likely to tell you symptoms than the real problems.
A. True
B. False
Pick the best tactic to use in constructive criticism to help the worker understand his or her solution to the criticism.
A. Criticize the individual rather than the product, because the individual creates problems with the product.
B. Be prepared to help your subordinate improve his or her performance.
C. Do it in public, while others are listening, so they too can learn from other people's mistakes.
D. Explain to the employee what will happen to his or her career if the employee's behavior doesn't change.
Quality assurance is the process by which product quality is compared with applicable standards, and the action taken when nonconformance is detected.
A. True
B. False
A large portion of the cost of quality is usually the cost of rework.
A. True
B. False
Decision / Branch Coverage strategy_______________.
A. Always satisfies statement coverage
B. Means that every branch direction is traversed at least once
C. Is used in black-box testing
D. Is the same as condition coverage
Consensus means:
A. Whatever the boss says
B. You don't have to like it, you just have to be able to accept it
C. Compromise
D. Majority rules
When you believe the problem has been solved, it is logical to assume that your customer also agrees.
A. True
B. False
Which of these terms apply to identifying quality standards and how to satisfy them?
A. Quality Management
B. Quality Overview
C. Quality Planning
D. Quality Projections
About the Malcolm Baldridge National Quality Award, identify the incorrect statement about the implementation of the strategies.
A. Understanding of the strategies for quality excellence
B. Understanding of the requirements for quality excellence
C. Sharing of information on successful strategies and on the benefits derived
D. Awareness of quality as an increasingly important element in competitiveness
