Which processes are supported within the standard SAP CRM Utilities Interaction Center agent business role? (Choose three)
A. Display billing history
B. Process incoming payment
C. Process point of delivery sets
D. Display account balance
E. Transfer items from one account to another
Which types of services are supported by the Industry Solution for Utilities? (Choose three)
A. Toll collection
B. Waste disposal
C. Electricity
D. Waste water
E. Mobile telephone
Into which SAP Utilities process is the creation of service orders integrated?
A. Periodic device replacement
B. Business master data creation
C. Technical installation
D. Device creation
Before you executed meter reading order creation, you established the appropriate control functions to influence the order creation process. Which control function can you specify for order creation?
A. Definition of parallel processing object
B. Meter reading document consistency check
C. Specification of meter reading reason
D. Meter reading interval check
Which object requires you to define an outsorting check group?
A. Rate
B. Rate Category
C. Contract
D. Contract Account
You post a receivable for a contract account and receivable account 154001 is determined by the system.
What information could you change within the posting document that would enable the system to determine a different receivable account?
A. The account determination ID for the contract account
B. The document date on the header
C. The main transaction of the posting item
D. Thesub transactionof the posting item
You want to perform period-related billing using load shape data.
How would you set this up?
A. 1. Create an RTP component
2.
Create an RTP formula
3.
Assign the formula to a billing schema
4.
Assign the RTP component to a rate
B. 1. Create an RTP formula
2.
Create an RTP result parameter
3.
Assign the result parameter to a rate
4.
Assign the RTP formula to a rate type
C. 1. Create an RTP formula
2.
Create an RTP component
3.
Assign result parameters to operand categories
4.
Assign the RTP interface to a rate
D. 1. Create an RTP component
2.
Create an RTP interface
3.
Assign result parameters to rate categories
4.
Assign the RTP interface to a billing schema
What can you conclude from the information shown in the SAP CRM Interaction Center (see the attached screenshot)?
A. The business partner number for Max Mayer is ISU260T301.
B. The contract account number for Max Mayer is ISU260T301.
C. A mailing address 3301 Pinewood Avenue exists for Max Mayer.
D. A contract at service address 3301 Pinewood Avenue exists for Max Mayer.
Dunning procedure A1 is defined with two levels, 01 and 02. Level 01 has a dunning frequency of 1 day and days in arrears of 7. Level 02 has a dunning frequency of 5 days and days in arrears of
17. A customer has an open item due on June 5 and was dunned to level 01 on June 12. If dunning is executed every day, on which date will level 02 be reached?
A. June 29
B. June 19
C. June 22
D. June 13
You are operating in a deregulated market where a single service provider (ACME Service Provider) has multiple roles: measure grid usage and send bills to customers.
What can you conclude about ACME Service Provider's role within this market?
A. The role will contain a Service Provider agreement to support sending bills to customers.
B. The role will exist as the Service Provider and Invoice Service Provider on each supply contract.
C. The role will be created as division independent to support its multiple roles.
D. The role will be mapped to multiple service types to support measuring grid usage.
