Which term or phrase is synonymous with value for money?
A. Excellent reliability and superior print quality
B. Low purchase price
C. Good margin
D. Warranty
Where is the security label on a laser cartridge?
A. Only on the bottom
B. Only on the top
C. Randomly placed on the packaging
D. Always on the tear strip
What are the components of Laser cartridges? (Select three.)
A. Laser diode
B. Imaging drum
C. Fuser
D. Charging roller
E. Cleaning blade
F. Pick-up roller
What results when a non-HP cartridge is used on an HP printer?
A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
B. If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
C. The original HP Universal Print Driver will not support the printer anymore.
D. The printer will print at a lower quality but at a higher speed
Which statement best describes the warranty on HP laser supplies?
A. HP offers 6 months of warranty for all HP laser supplies
B. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
D. No warranty is applicable to HP laser supplies.
When might you get suspicious about a security label?
A. When there is no color-flip and motion feature
B. When the label is on a value Inkjet cartridge
C. When the label has a quick response (QR)
D. When the label is placed on the tear strip
What is a risk of using counterfeit cartridges?
A. Counterfeit cartridges generally produce print documents with unacceptable quality.
B. HP will bring legal action against customers who use counterfeit cartridges.
C. Counterfeit products can damage a printer.
D. Customers generally pay more for counterfeit cartridges.
How does HP recycle cartridges?
A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.
B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.
C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.
D. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.
What characterizes the supplies product life cycle?
A. It is linked to the page coverage.
B. It is the same as the product lifecycle of the printer (hardware).
C. It is significantly longer than the product lifecycle of the printer (hardware).
D. It is shorter than the product lifecycle of a printer (hardware).
Which customer is ideally suited to the HP Win-Back program? (Select two.)
A. HP loyal customers
B. Home users / channel partners lost customers
C. HP EB customers
D. Switchers
