Which of the following is representative of a class C address type?
A. 10.15.1.4
B. 169.254.125.15
C. 172.20.15.5
D. 192.168.1.15
Which of the following devices transmits data to all ports regardless of final destination?
A. Firewall
B. Router
C. Switch
D. Hub
Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?
A. RG-6
B. CAT3
C. RG-59
D. Multi-mode
A technician encounters prohibited materials on a computer located in a common area that is used by several employees.
Which of the following should be done FIRST?
A. Remove the item from the computer
B. Show to others so they can be a witness
C. Copy the item to an external website
D. Report the incident to management
Which of the following RAM modules has a PC rating of 10600?
A. DDR
B. SDRAM
C. DDR3
D. DDR2
After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
A. Inform the manager of the customer's behavior and then focus on completing the task in an expedited manner.
B. Empathize with the customer's urgency and inform them that the current service level agreement allows for an eight hour response time.
C. Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.
D. Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.
Which of the following needs to be configured on a wireless router to allow specific client machines to connect?
A. Port forwarding
B. WPS
C. MAC filtering
D. DMZ
Which of the following is required in order for BitLocker to be enabled?
A. Drive encryption
B. Group Policy
C. Trusted platform module
D. Power-on Password
Which of the following has the FASTEST connection speed?
A. Cable
B. Dial-Up
C. ISDN
D. WiMAX
Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO).
A. Keyboard
B. Battery
C. LCD
D. Palm rest
E. AC power adapter
