Which of the following settings MUST be configured in order to turn on a VoIP phone?
A. PoE
B. Flow control
C. VPN
D. Duplex speed
Which of the following security threats involve shoulder surfing and phone phishing?
A. Man-in-the-Middle
B. Social engineering
C. Trojan virus
D. Spyware
A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre- boot failure?
A. Multimeter
B. POST card
C. Power supply tester
D. BIOS flash
A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?
A. Network diagram
B. Computer manual
C. Asset management
D. Wiring scheme
A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?
A. services.msc
B. shutdown.exe
C. bootrec.exe
D. gpedit.msc
Which of the following command line tools would be used to display all network information for a local PC?
A. ping
B. ipconfig
C. netstat
D. tracert
Which of the following OS utilities can be used to modify which programs are run at the time of system startup?
A. MSCONFIG
B. Services
C. MSTSC
D. Computer Management
Joe, a user, copies a text document off of a CD drive into a folder. Joe has full control permissions on the folder. When Joe tries to edit and save the document, the system prompts him to save it to a new location. Which of the following is the reason for this behavior?
A. The file properties are set to Read Only
B. The CD was damaged and transferred the file incorrectly
C. The original file was corrupted
D. The file has an incorrect file extension
Which of the following storage types would be MOST resilient to physical drops and damage within a laptop?
A. SAS HDD
B. HDD
C. RAID HDD
D. SSD
The mouse arrow on Joe's laptop screen is unexpectedly moving around while he types on the built-in keyboard. Which of the following would be the lowest cost solution to the problem?
A. Use of an external keyboard.
B. Use of an external mouse.
C. Use of Fn key to lock the keypad.
D. Use of Fn key to disable the touchpad.
