Which of the following describes the concept of Service Management Functions (SMFs)?
A. a model for measuring the performance of the process
B. a model for organizing IT staff
C. organizational units that support IT operations
D. processes, procedures and policies to deliver and support IT service solutions
Which of the following is one of the four possible Risk Management situations that should be considered in risk status reports?
A. Control
B. Close
C. Plan
D. Variance
Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure that the key operational knowledge remains current and accessible to all members of the operations staff?
A. Workforce Management
B. Operations Review
C. Service Level Agreement (SLA)
D. Release Management
Which of the following describes the concept of Service Management Functions (SMFs)?
A. a model for measuring the performance of the process
B. a model for organizing IT staff
C. organizational units that support IT operations
D. processes, procedures and policies to deliver and support IT service solutions
What is the Quality Goal of the Service Role Cluster?
A. A portfolio of business-aligned IT Services
B. Mutually beneficial relationships with service and supply partners
C. Quality customer support and a service culture
D. The design of OLAs to support the Service Level Agreements
Which of the following is a type of risks list used by the MOF Risk Management Discipline?
A. High impact Risks List
B. Retired Risks List
C. Security Risks List
D. Solved Risks List
Why would you use the GRC SMF?
A. to assess, monitor and control risk
B. to maintain configuration baselines
C. to manage change
D. to understand accountabilities
What is the correct order for the five SMFs found in the Deliver Phase?
A. Project Planning, Envision, Build, Deploy, Stabilize
B. Envision, Project Planning, Build, Stabilize, Deploy
C. Envision, Build, Project Planning, Deploy, Stabilize
D. Envision, Project Planning, Stabilize, Build, Deploy
Is the Portfolio Management Review focused on understanding the state of supply and demand for IT services and directing investments to make sure that the business value of IT is realized?
A. Yes
B. No
What does the Reliability SMF process flow include?
A. Define service requirements
B. Monitoring and improving plans
C. Planning
D. all of the above
