You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer and NSN?
A. GNOC provide the NOC and Technical Support with small team of experts based in country.
B. Employ contractors in local NOC and Field to fill the competence gap.
C. A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
D. Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?
A. Having an OLA with Care for spare part management.
B. Having an effective warehouse management system to support Hardware Services.
C. Locating spare parts in Service vehicles and at Network Locations.
D. Implementing a Spare Part Management process and tools in GDC.
When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?
A. Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
B. Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.
C. Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
D. Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
What statement BEST describes the correct solution when developing a new Field Operations organization?
A. Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
B. Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
C. Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
D. Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.
What does Business Management in the Operations Model mean?
A. Management of a (G)NOC and field maintenance organisation.
B. Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.
C. Contractual SLA management, Contract management, Partner management and Risk Management.
D. FandC activities related to Contract Management.
Which OSS Functions are mapped to Configuration Management?
A. Resource Domain Management, Resource Planning and Optimization, Resource Logistics and Resource Status Monitoring.
B. Resource Provisioning / Configuration, Resource Activation, Resource Inventory Mgt and Resource Specification.
C. Voucher Management, Resource Planning and Optimization, Resource Logistics and Resource Status Monitoring.
D. Workforce Management, Correlation and Root Cause Analysis, Resource Specification and Resource Performance Monitoring / Management.
What are the most important elements that MUST be monitored constantly over a project life cycle?
A. Quality and Subcontractor Performance.
B. Contract conditions and Project Deliverables.
C. Cost, Time and Scope.
D. Financial Reports and Schedule.
What needs to be updated after approved scope change request?
A. Account plan.
B. Risk management plan.
C. Scope of Works
D. Communication plan.
Why is the Operations Model important for the Outsourcing business?
A. NSN is the only supplier in the market who has a standardized delivery model to reduce costs and improve the service quality via standardization.
B. The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
C. The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
D. The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.
What are the main functions of the Performance Mgt tools?
A. Ensures Network Performance data availability and Network Performance reporting.
B. Performance reporting, Trouble Ticket reporting and Alarm handling.
C. Ensures Network Performance data availability, Alarm handling and Trouble Ticket reporting.
D. Network Performance reporting and Trouble Ticket handling.
