According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)
A. T - 4 months.
B. T - 3 months.
C. As soon as prepared.
D. T - 6 months.
A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
A. Care Agreement.
B. Warranty Standard contract.
C. Warranty Extended contract.
D. 1st Warranty Standard and Warranty Extended for the next 2 years.
A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?
A. No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.
B. No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and FandC Controller, contract prolongation in CDB is the next step and delivery continues.
C. Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
D. Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
What is the purpose of the Care Agreement?
A. To set terms and conditions of Care Services performance.
B. To list Customer Network topology.
C. To define Contract Performance Bonds.
D. To define penalties in the case of late delivery.
The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:
A. fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.
B. forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
C. stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.
D. increase the number of Sales Packages in NELLE, especially for sales.
In NELLE, CIT resources are:
A. planned as man-working-days (MWD).
B. planned as Head-Count.
C. planned as money value.
D. not planned with NELLE.
What is the content of the Care Plan?
A. Services, schedules, contacts, care procedures, customer installed base.
B. NSN Care contacts, map of power, CT organization chart.
C. Upgrades and updates schedules.
D. NSN contacts and Emergency escalation procedure.
Who is responsible for entering CARE data into NELLE?
A. Care Program Manager.
B. Project FandC with the input from CaPM.
C. Services Account Manager.
D. Cost and Progress Manager.
What should be done when the LE differs from the Actuals?
A. All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.
B. Do nothing. In 80% of the cases, the fluctuations balance out in the following period.
C. Sales must be wrongly estimated. So check the sales estimation.
D. Costs must be wrongly estimated. So check the costs estimation.
CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?
A. A contract amendment needs to be prepared, verified by lawyers and signed.
B. The new setup should be described in the Care Plan and then shared internally and externally.
C. No need to record this as the agreement is temporary, verbal agreement should be enough.
D. A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.
