A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
-Equipment was not ordered until week 2
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The manager did not complete the new hire checklist.
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The manager did not know how to access the checklist.
- No one communicated to the manager how to access the checklist.
-No communication plan for the on-boarding process.
- The root cause of the initial problem was that no one communicated to the manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?
A. 5 Whys
B. 5 Whats
C. 5 Whens
D. 5 Whos
A company needs to improve their hiring process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" analysis with the process stakeholders.
Identify the "Business Value Add" activities in this process.
A. "Inform Dept. of Labor"
B. "Terminate the application"
C. "Post the position in job websites"
D. "Complete the hiring request form correctly"
A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst. What should the BPM analyst do?
A. Use the Discovery View in Blueworks Live to perform inspection on the process.
B. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
C. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation Analysis.
D. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?
A. A Prioritization Matrix
B. A Root Cause Analysis Matrix
C. A Business Value Add Analysis Matrix
D. A Failures Mode Effect Analysis (FMEA) Matrix
A BPM analyst is defining a mortgage loan approval process where the Business Process Management System (BPMS) will get the credit score of the applicant from the Credit Bureau and validate if the loan can be approved for the applicant. The BPM analyst must add this activity:
A. as an Ad-Hoc Event.
B. to a System Lane.
C. to both a Human Participant and System Lane.
D. to a Human Participant Lane who had the prior task.
A BPM analyst is approached by the BPM solution architect and asked to provide inputs to a rough order magnitude (ROM) estimate needed to further assess the implementation effort. What information must the BPM analyst provide to the BPM solution architect to assist with this effort?
A. A level of effort estimate to implement each task and integration.
B. A list of all the business process diagrams with their relative number of steps.
C. A list of the service contracts required for all integrations defined during discovery.
D. A list of all the subject matter experts (SME) to get further information on implementation scope.
A company needs to improve their hiring process and hired a BPM analyst to map the current state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify the:
A. Value-Add activities.
B. sub processes within the hiring process.
C. start and end points of the hiring process.
D. activity where the maximum problems lie.
A company needs to improve their hiring process and has requested a BPM analyst to define a future state process. After analyzing the current state process, the BPM analyst found many opportunities for improvement which could lead this initiative into a 5 year project. How should the BPM analyst map the future state process?
A. Map a short term process which includes only low effort opportunities.
B. Map one single process which includes all improvement opportunities.
C. Build a short term and a long term future state process road-map through prioritization of the opportunities.
D. Build a roadmap of processes for all releases in the next 5 years by categorizing the opportunities into individual releases.
A company has multiple processes already documented in their Blueworks Live library. During process discovery on a new process, the business subject matter experts (SMEs) identify a sub- process that is exactly the same as a process already in the Blueworks Live library. How should the BPM analyst capture this requirement in Blueworks Live?
A. Use the Linked Processes feature to capture the relationship.
B. Use the Heat Mapping feature to capture the common process flows.
C. Use the Smart Folder feature to organize both processes in the same folder.
D. Copy the same Inputs, Outputs, and Participants when defining the new sub-process.
A BPM analyst has completed the definition of user stories and is ready to prioritize them so that the development team starts building the stories that have high business value. What BPM project roles must attend the user story prioritization session?
A. BPM Developers and Project Managers
B. BPM Administrators and Project Managers
C. Process Owners and Subject Matter Experts
D. Integration Developers and Subject Matter Experts
