The Health Check dashboard shows a web behavior error and a data source consistency error. Where you can find more information? Note: There are 2 correct Answer: to this question.
A. Predict Recommendations widget
B. Inspector bookmarklet
C. Database Growth widget
D. Predict Data Sources page
You want to create a segment of low spenders for a lifecycle program. Where can you see a visual breakdown of buyer status and create the segment?
A. Analytics > Customer Lifecycle
B. Analytics > Revenue Analytics
C. Contacts > Combined Segments
D. Management > Smart Insight Settings
Which of the following are supported functionalities within the SAP Emarsys Customer Engagement plug-in for Shopify? Note: There are 2 correct Answer: to this question.
A. Automated triggering of Shopify e-commerce events as external events in SAP Emarsys Customer Engagement
B. Automated installation of the Web Recommender template in your webshop
C. Automated installation of the Web Extend data collection scripts on your Shopify themes
D. Automated creation of Interactions programs for Shopify events
You want to provide an omnichannel experience to your customers by extending your webshop personalization experience to another channel. In this context, what is the recommended practice for identifying contacts?
A. Use full name and email address as the unique identifier.
B. Use the same identifier across all channels.
C. Use different identifiers so you can better identify which contacts are coming from the new channel and your website pages.
D. Enable SAP Emarsys Customer Engagement AI to automatically identify unique contacts.
Which of the following describe Automation Center programs and Interactions programs? Note: There are 2 correct Answer: to this question.
A. The only difference is that Interactions programs have different entry points.
B. Interactions programs can be used for campaigns that should be sent in real time as a reaction to customer activities.
C. Automation Center programs always ignore the opt-in status.
D. Automation programs can be used for automated multiple-step, multi-channel programs for one- off or recurring lifecycle campaigns.
You are implementing Web Channel and you are told to use all web campaign types available. What are your choices? Note: There are 3 correct Answer: to this question.
A. Overlay: to have content appear above the normal website content
B. Ribbon: to display a ribbon at the top or bottom of the page
C. Category: to insert a category-level recommendation
D. Embed: to replace a selected element on your website
E. Space: to insert blank elements on your website
When the frequency cap is activated, which email types count toward the cap?
A. All email opened will add to the frequency count for each contact.
B. All email types will add to the frequency count for each contact.
C. All email types except transactional will add to the frequency count for each contact.
D. Event-triggered (transactional) will add to the frequency count for each contact.
Sarah left a product in her cart on your website. You'd like to build an automated customer journey so that she completes her purchase. Which trigger option from the list below do you need to use in your Interactions program?
A. Web Extend event
B. Wishlist event
C. Product catalog update
D. Mobile event
What does the CRM Ads - Remove from Audience node do in the Automation Center?
A. It finishes the program early.
B. It removes any contacts with invalid email addresses from the program.
C. It adds contacts to another program.
D. It removes the contact from the audience so that they don't see the campaigns.
What is the Yahoo complaint feedback loop?
A. It is a tool that enables hard bounces to be automatically recorded in your account as invalid contacts.
B. It is a tool that enables complaints to be automatically recorded in your account as unsubscribes.
C. It is a tool that enables bounces to be automatically recorded in your account as suppressions.
D. It is a tool that enables complaints to be automatically recorded in your account as hard bounces.
