Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
A. Assignment rules and approval processes
B. Assignment rules, approval processes, and workflow rules
C. Assignment rules and workflow rules
D. Assignment rules, auto-response rules, and workflow rules
Map to field functionality is NOT supported for variables added inside a variable set.
A. True
B. False
The Close Incident button doesn't appear for itil users.
A. False
B. True
Which of the following are valid states for Standard Change requests? (Choose all that apply.)
A. Scheduled
B. Implement
C. Assess
D. Authorize
E. Review
In the baseline instance, which of the following views are available for incidents? (Choose three.)
A. Master
B. Metrics
C. Password
D. Agent View
E. Workspace
To how many levels can categories be nested in a service catalog?
A. 3
B. 2
C. 1
D. None of the listed answers
What will be the new state once you click on the "Start Fix" button in the problem form?
A. Root Cause Analysis
B. Assess
C. In Progress
D. Fix in progress
Which of the following users has the permission to reopen an incident?
A. Itil Admin
B. Itil User
C. Incident caller
D. None of the listed answers
E. Incident Manager
Which table stores CI Relationship data?
A. cmdb_ci_relation
B. cmdb_ci_rel
C. cmdb_relation_ci
D. cmdb_rel_ci
An Inbound Action processes an email received by ServiceNow to create or update a record in ServiceNow.
A. True
B. False
