Which mechanism is NOT considered to be a good practice of Organizational Structures?
A. Delegation of authority
B. Escalation procedures
C. Span of Control
D. Process Reference Model
What do lead indicators monitor in the Generic Enabler model?
A. Good practices are being applied
B. Stakeholder needs are being addressed
C. Enabler goals are being achieved
D. Enabler outcomes are being made available
Which item describes a key component of a Governance System used to implement the Governance Objectives?
A. Setting the Governance Framework
B. Defining roles, activities and relationships
C. Ensuring compliance with regulations
D. Optimization of IT assets, resources and capabilities
Identify the missing words in the following sentence.
A RACI chart is a suggested assignment of [?] to different roles and structures.
A. the deliverables of the task
B. who is providing input to the activities
C. the level of responsibility for process practices
D. the information to be provided
Which practice would be LEAST likely to drive desired behavior in an enterprise?
A. Communication of desired behaviors
B. Awareness of desired behaviors
C. HR Principles and Policies
D. Incentives and rewards
Which of the following is an important principle of a proper governance framework?
A. The governance framework should be based on a single relevant standard, framework or regulation
B. The governance framework should allow for flexibility in addressing new issues
C. The governance framework should be rigorous and focus exclusively on prioritized existing issues
Which of the following would BEST help to determine whether intended outcomes of IT governance are being achieved?
A. Reviewing business satisfaction survey results
B. Reviewing the balanced scorecard
C. Reviewing the governance business case
Time-to-market is a metric that is directly related to which of the following enterprise goals?
A. Managed digital transformation programs
B. Optimization of internal business process functionality
C. Portfolio of competitive products and services
Which of the following would be an appropriate metric associated with an enterprise goal of "Business service continuity and availability"?
A. Number of business processing hours lost due to unplanned service interruptions
B. Satisfaction levels of board and executive management with business process capabilities
C. Ratio of significant incidents that were not identified in risk assessments vs. total incidents
Before designing an enterprise IT governance system, an organization should FIRST review and understand:
A. the enterprise's risk profile
B. the enterprise's strategy
C. current IT-related issues
