You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
A. Other participants must also click on the Open video call icon.
B. All participants must click on the Join button in the video chat view.
C. All participants, except the initiator, must click on the Join button in the chat view.
D. Participants automatically placed in the video chat when clicking on the chat room.
What is the maximum file size that a user can upload into Genesys Cloud Documents?
A. 10 MB
B. 100 MB
C. 2 GB
D. No Limit
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
D. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)
A. Resend the invite.
B. Add John to Genesys Cloud again so that a new invitation will be generated.
C. Submit a ticket to Genesys Cloud support.
D. Reset John's password and let him know the password to log in with.
E. Tell John to be patient and wait for the email to arrive.
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
A. Public Interface Services
B. Core Services
C. Communication Services
D. Application Services
Which statements are true regarding the role of Designated Contacts? (Choose three.)
A. Designated Contacts provide the first level of support for their organization.
B. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
C. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
D. Designated Contacts are the only people within an organization with access to the Resource Center.
E. Designated Contacts are the only people within the organization who may contact and work with support.
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
A. Supervisor
B. admin
C. employee
D. User
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.
A. Create a Site
B. Assign the Edge to a Site
C. Configure a trunk
D. Create an Edge Group
E. Associate the network interface
F. Authenticate the Edge
G. Configure the Edge Connectors
Where should the WAN interface of the Edge appliance connect?
A. A network segment that is not accessible to the public Internet.
B. A network segment that has access to your internal LAN.
C. A network segment connected directly to Customer Care.
D. A network segment that has outbound access to the public Internet.
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
A. The phone model
B. The Base Settings
C. The phone name
D. The Hardware ID (MAC address)
