Is ISCC function used by IVR-TServer in network mode ? Choose the best statement.
A. Yes because the IVR is like a second site
B. No because the IVR is integrated in the real site
C. No because ISCC function doesn?t exist in IVR-TServer
Which of the following components acts as a SIP Proxy to relay SIP messages between a Media Gateway and IPCS?
A. Arbitrator
B. PopGateway
C. SIP Session Manager
D. Voice Communications Server
When planning the sizing and capacity for a GVP deployment, which of the following should be considered?
A. In-Front or Behind-the-Switch mode of operation
B. SNMP tools for monitoring network
C. Expected call volume
D. Operating system of the web servers
Which is NOT a feature of a GVP In-Front of switch configuration?
A. Operator Hang up detect
B. Transfer caller entered data
C. Whisper to Agent
D. Treating missing DNIS
How many steps are necessary to add a new ivr profile in EMPS?
A. One step: Click Add New IVR Profile. You can provision on the same screen.
B. One step: Use the Bulk Provisioning Tool (BPT) to generate the IVR Profile.
C. Two steps: Click Add New IVR Profile and then provision the IVR Profile.
D. Three steps: Click Add New IVR Profile, then provision it, and then click on Deploy.
How are VoiceXML pages produced during a GVP call session?
A. Web application server generates VoiceXML when processing asp or jsp pages
B. VCS or IPCS produce VoiceXML when the call is initiated
C. EMPS produces VoiceXML when the request comes in
D. IPCS creates the VoiceXML when it relays SIP messages
Please refer to the log message CALL DROPPED. What should be done to ensure the next call to the same phone number would work?
A. Restart the VCS
B. Restart the WebServer
C. Check and regenerate the code for the VoiceXML application
D. Provision the phone number in VPM
For most deployments with VCS configured in Behind-the-Switch mode using Genesys Framework, DNIS is obtained through what mechanism?
A. VCS request to the T-Server via IVR Server
B. VCS requests to the Dialogic telephony board
C. A route point corresponding to the appropriate strategy
D. VCS request directly to the ACD/PBX
Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.
A. IVR Server is unable to contact the Solution Control Interface (SCI)
B. IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call
C. IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.
D. IVR Server component cannot communicate with the Web Server
When your GVP deployment requirements include TDM, Speech Recognition, and Text to Speech using MRCP, which of the following would need to be installed (and not necessarily in this order)?
A. GVP VCS and Dialogic Software
B. GVP VCS only. No third party software required.
C. GVP VCS, Dialogic Software, ASR, TTS and Media Gateway
D. GVP VCS, Dialogic Software, ASR, TTS, and MRCP Server
