DRAG DROP
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
You are a Microsoft Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order.
You need to add these customer assets to the work order.
What should you do?
A. Add the customer assets to the primary work order incident.
B. Add the customer assets directly to the work order.
C. Add additional incidents with the associated existing asset.
D. Add the customer assets at the work order product level.
A customer is using Microsoft Dynamics 365 Guides with their new HoloLens devices for technicians.
You need to ensure technicians can see and use Dynamics 365 Guides within Microsoft Dynamics 365 Field Service.
What must you do?
A. Attach the guide to a work order service task record.
B. Attach the guide to a work order activity record.
C. Create a work order and attach the guide to the work order record.
D. Attach the guide to a bookable resource booking record.
You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.
You need to set the estimated duration to 1 hour.
What two actions can you take? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Update the services records to equal a total of 1 hour.
B. Update the estimated duration to 1 hour.
C. Update both the service tasks and services records to ensure each one equals 1 hour.
D. Update the service tasks records to equal a total of 1 hour, and change the estimated duration to 0.
You are creating booking dates for a manufacturing customer based on agreements within the system. The customer is not able to generate the appropriate booking dates within the system.
You need to ensure that booking dates are created for this customer. What should you do?
A. Set Copy Incident Items to Agreement to Yes
B. Ensure service tasks are set up on the booking
C. Set Generate Agreement Invoices 7 Days in Advance
D. Set Auto Generate Booking to Yes
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to
see only resources that are in Washington territory.
Solution: You configure the Scheduler Settings to the scenario.
Does this meet the goal?
A. Yes
B. No
You are the Dynamics 365 Field Service technician manager for Contoso Ltd.
Your customers are indicating they are being double invoiced for certain work orders. They are receiving the quarterly invoice, and another invoice after the service is performed.
You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.
What should you do to avoid double billing your customers that have agreements?
A. Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted.
B. Update the Invoice Journal lines to ensure the lines are $0.00.
C. Manually update the Invoice lines prior to sending to the customer.
D. Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.
You need to advise on the ways time entries can be created in Field Service.
What are three possible ways? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Automatically tor bookings related to Custom Entities
B. Manually for Custom Business Processes
C. Automatically for Work Order bookings
D. Automatically for bookings related to Cases
E. Automatically for Time-off requests
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
A. Default work order type
B. Auto generate resource requirement for work order
C. Work order invoice creation
D. Default work order completed status
E. Auto generate work order for agreement booking
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
A. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
B. Click View Hierarchy on the refrigerator customer asset record.
C. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
D. Add the compressor sub-components as customer asset records.
