The product enquiry process of a company is under investigation. The current process is an follows:
1.Take customer details: Name and address of the enquirer and preferred customer payment method.
2.Confirm stock availability: Check the computer system to see if the product required are in stock.
3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in- stock products to the price not being acceptable to the customer.
4.Go ahead with order: Place order for enquirers who have accepted the price and delivery date.
What approach to improving business processes would bring an immediate improvement in this process?
A. Change the sequence of tasks
B. Redefine the process boundary
C. Automate the process.
D. Remove non-value adding tasks
An assessor for an examinations board has been asked to re-mark the examination script of a candidate who has appealed against a failing grade.
To remark the script, the assessor has to log on to the examinations board's secure examination marking system held on its server. Once in the marking system, the assessor enters the candidate number (given to her by the examinations
board) and downloads the script. She then marks the script. annotating each question with comments and the marks gained. Once completed, she indicates that the script is fully marked and uploads the script back into the marking system.
She raises an invoice for the re-marking and sends this to the examination board, who pay her one month later
The following all describe actions:
a-Log on to marking system.
b-Download script
c-Mark script.
d-Upload script
e-Raise invoice.
Which of these actions are tasks in the scenario?
A. b, c and d
B. a, d and e.
C. a and b.
D. c and e.
Analysis has revealed that what the business wants in the future is radically different from how it currently operates
How SHOULD the business analyst proceed from this point?
A. Develop an 'as is' model and define its problems before considering the 'to be' model
B. Identify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model
C. Do not develop a detailed 'as is' model, focus on developing a 'to be' model
D. Identify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model
When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.
Request of location the customer can choose to have their order delivered to their home for a change of £2 select a weekend delivery to their home for £6, or choose to have their order delivered to a local store to collect, which is free.
Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery. What are the input for the task select delivery type?
A. The customer's preferred delivery day and the customer's location
B. The customer's location and the customer's preferred delivery day
C. The products the customer has bought and the location of the local store
D. The products the customer has bought and the customer's location
A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk,
giving the dates and times required.
The event name is Email
A. Request deposit
B. Check customer details
C. Book hall
D. Check hall availability
Thomas is the secretary to the managementboard of a large oil company.He is preparing the papers and chasing up the actions from the last board meeting.Board meetings take place quarterly and always include the collation of monthly sales performance figures, an overview of operating costs and a review of market conditions.
As Thomas is pulling the sales figures together, he receives a phone call from the finance director who tells him that recent government changes to the export tax rate will mean that operating costs will need to be amended before they are presented to the board
Which type(s) of business event is/are NOT present in this scenario?
A. Internal
B. External
C. Time-based.
D. Internal and external
A local authority has declared that crime statistics will be publish every month, summarizing crimes in the area. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to sendin detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.
Required by the local authority. The statistics will be approved by the police board before released for publication.
From the perspective of the police force, what would be considered a) an external event and b) internal event?
A. a- Detailed report submission. b- Local authority declaration
B. a- Major incident b- Crime statistics approval.
C. a- Crime statistics release b- Crime statistics submission
D. a- Major incident b- Major incident recording
An exam provider employs a number of professionals as authors authors to write exam question for industry-recognised qualifications. An author who has written an exam question submits it for review to a subject matter expert (SME), who either confirms it is acceptable and passes it to the examiner for final review and sign-off, or responds to the author with commands regarding the revision required.
A business analyst constructed a business process model of the review process:
The following statements are about the business process model:
A-The diagram is a CORRECT representation of the scenario.
B-There are aspects of the scenario which are INCORRECT represented in the diagram.
C-There are aspects of the scenario which are INCORRECTLY omitted from the diagram.
D-The notation used in the diagram is INCORRECT.
Which of these statements is/are TRUE?
A. a only
B. d only
C. b and d.
D. b and c.
A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these products and services. Which model would support this approach to building a process map?
A. Proter's value chain
B. POPIT model
C. Swimlane diagram
D. Harmon's organization model.
Which of thefallowing statements concerning an internal process performance measure is INCORRECT?
A. Is documented at the task level
B. Reflects key performance indicators.
C. Aligns with what the organisation wants to achieve
D. Relates to customer expectations.
