What is a benefit of implementing the Request to Fulfill value stream?
A. Ensuring that the service delivered actually performs as requested
B. Improved communication with business stakeholders through roadmaps
C. Improving the speed at which issues with a business service are identified
D. Increased cost optimization by cancelling subscriptions that are no longer used
Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ________________.
A. adapt to change without having to re-factor the IT management architecture
B. define, implement, and govern an innovative microservice-based architecture
C. implement web-scale and distributed computing
D. assess the maturity of their IT processes
Which key data object associated with the Change Control functional component records the data required to manage the change lifecycle?
A. The Change Control data object
B. The RFC data object
C. The Problem, Known Error data object
D. The Interaction data object
What is a key value proposition of the Detect to Correct value stream?
A. Service lifecycle tracking through conceptual, logical, and physical domains
B. Timely identification and prioritization of an issue
C. Increased fulfillment efficiency through standard change deployment and automation
D. Standardized service development and delivery
What is a Key Performance Indicator of the Strategy to Portfolio value stream?
A. Number of applications or services that require exceptions outside of the existing infrastructure portfolio
B. Number of purchase requests related to purchase order fulfillment
C. Accounting records are produced to show investment and spend in each service
D. Increased uptime for critical business systems
What key data object is associated with the Project functional component?
A. IT Initiative
B. Portfolio Backlog Item
C. Conceptual Service
D. Scope Agreement
What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?
A. Problem
B. Event
C. Diagnostics and Remediation
D. Service Level
Which of the following statements best describes the Level 2 class model?
A. It is another name for the System of Record Fabric
B. It is vendor-specific
C. It is an expansion of the Level 1 class model
D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements
What does the IT4IT Information Model consist of?
A. The Service Model and the Service Backbone
B. Value streams and functional components
C. Data objects and their relationships
D. Capabilities and IT processes
Which of the following best describes The Open Group IT4IT Reference Architecture?
A. A policy framework for IT governance
B. A supply chain management model
C. A technical interoperability standard
D. A standard for managing the business of IT
