A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?
A. Use the purchase requests column to group the cost centers.
B. Filter the results so that only cost center and purchase requests are included in the report.
C. Summarize the regional cost centers by count.
D. Summarize the purchase request column by count.
How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
A. Apply an urgency adjustment to the goal interval.
B. Apply an urgency adjustment to the deadline interval.
C. Adjust the default assignment urgency.
D. Add an escalation action to the interval.
A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?
A. Create an approval step with cascading approval.
B. Apply business logic to route a single assignment in the correct order.
C. Route an assignment to a work queue where both roles have access.
D. Create an approval process for each manager in parallel.
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the ___________ in the service level to 5 days.
A. goal
B. passed deadline
C. deadline
D. urgency
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
A. Add an assignment to the case life cycle.
B. Add an alternate stage to the case life cycle.
C. Add a stage with a start condition to the case workflow.
D. Add an optional action to the case workflow.
Consider the following user story:
As an account owner, I want to be able to add a member to my account so I can give the member temporary access.
Which two questions help you define the fields for the user view? (Choose two.)
A. Will field information about the temporary member be stored in an external database?
B. What fields does the account owner need to see to be able to add a temporary member?
C. How do the fields for the temporary member need to be displayed?
D. Do the fields about the temporary member need to be displayed in multiple languages?
Consider the following scenario:
During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.
Next, an email invitation is sent to the candidate.
During the interview, the hiring manager captures notes from the discussion.
Finally, the candidate is assigned a technical exercise and the results are added to the case.
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)
A. Schedule Interview
B. Notify Candidate
C. Ask Questions
D. Technical Exercise
You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?
A. Identify the initial backlog of case types.
B. Identify the scope of the initial release.
C. Help to groom user stories ahead of a sprint.
D. Organize the Project Kickoff meeting.
In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?
A. Route the job application to a specific user using the Use business logic option.
B. Route the job application to an operator within a skilled group using the Specific user option.
C. Route the job application to a specific queue using the Use business logic option.
D. Route the job application to an approximately skilled operator using the Specific user option.
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
A. Make credit card request a child case of credit check.
B. Make credit check a child case of credit card request.
C. Make both loan request and credit check top cases.
D. Make credit check a spin-off case of credit card request.
