DRAG DROP
Select each use case on the left and drag it to the appropriate router on the right.
Select and Place:
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
A. Route the request to a manager who assigns the agent.
B. Route requests to a skilled work group.
C. Route to a skilled member of a work group.
D. Route to a work group based on the location.
YOU are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections. Which two configuration options perform the correct assignment routing? (Choose Two)
A. Configure all assignments to route to the service manager who then assigns the tasks to the specific team.
B. Configure routing to use business logic to assign tasks to the appropriate team using the type of service.
C. Configure single level approval routing to a supervisor who assigns the task to the specific team.
D. Configure routing to a skilled work group using the appropriate skill parameters for the selected service.
How do you route an assignment so that any available member or the Finance department can perform the task?
A. Route the assignment to a work M
B. Route the assignment to a work queue.
C. Route the assignment to the admin user ID.
D. Route the assignment separately to all members.
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the
passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
B. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
D. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
Select the characteristic used to identify candidate rules to be delegated to business users.
A. Changing business conditions require that the rule be managed without IT intervention.
B. Ownership of changes to delegated rules changes from work group to work group.
C. Frequent changes are needed to continuously redefine the user experience.
D. Changes to business conditions require that the rule be managed with IT intervention.
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
A. Add an assignment to the case life cycle.
B. Add an alternate stage to the case life cycle.
C. Add a stage with a start condition to the case workflow.
D. Add an optional action to the case workflow.
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
*The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
*If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
*If the fraud claim is rejected, the customer is notified and given 15 days to respond.
Select the case life cycle design that follows the guidelines for identifying and naming stages.
A. B.
C. D.
Which two dependencies do you enforce with a Wait step? (Choose Two)
A. Pausing a case until a predetermined time expires
B. Preventing a case from resuming until an automated decision executes
C. Preventing a case from entering a stage until a condition is met
D. Pausing a case until another case (or all cases) reach a specified status
While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.
How can the business stakeholder communicate this problem to the development team using Agile Workbench?
A. Create a story
B. Create a note
C. Create a bug
D. Create a comment
