DRAG DROP
Select each description on the left and drag it to the correct field type on the right.
Select and Place:
DRAG DROP
From the left, drag each report into the corresponding report type on the right.
Select and Place:
DRAG DROP
A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing. Select each description on the left and drag it to the appropriate Three Pillars element on the right.
Select and Place:
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
A. A view that presents the order status and delivery date details
B. A view where the customer can enter their order number
C. A view that presents the order status, delivery date details, and a map with the path the package has traveled
D. A view that updates with order status and delivery date details when the customer enters the order number
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
A. Configure the request type as a weighted condition.
B. Configure a time period for the request date as a weighted condition.
C. Configure the apartment address as a weighted condition.
D. Configure the apartment address as a basic condition.
E. Configure the tenant name as a basic condition.
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
A. Add the My Cases page to the User A profile.
B. Add the My Cases page to the User A role.
C. Update the User A account to access the same portal as User
D. Update User A to the same role as User B.
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the
passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
B. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
D. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
A. Configure the case type to create temporary cases.
B. Add a decision shape to the process.
C. Configure the stage to resolve the case.
D. Add a Persist case step to the case life cycle.
Which configuration informs a user by email when an assignment is added to the user's worklist?
A. Configure the case type to send assignment notifications to assigned users.
B. Add a Send Notification step to the process after the assignment to notify the assigned user.
C. Configure a service level to send a notification to the assigned user.
D. Add a Send Email step to the process after the assignment to notify the assigned user.
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
A. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
B. Add each vehicle claim as a child case of the accident claim.
C. Add an optional process to pause the accident case until the vehicle claims are paid.
D. Add a parallel process for vehicle claims in the accident claim resolution stage.
