A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization's reluctance could jeopardize the success of the project.
Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Choose two.)
A. Train users on the proper use of the system.
B. Escalate the issue to the CCB.
C. Hold sessions to understand user challenges.
D. Track system usage and report user activity.
E. Log the issue in the project risk register.
F. Create a memorandum of acceptable use.
A project manager is in the closing phase of an IT asset refresh project that involves the disposal of several computers. The project sponsor notified the project manager that the company recently received a penalty as a result of disposing of some computers improperly.
Which of the following should have been considered during initial planning to prevent this situation?
A. ESG
B. PHI
C. PII
D. ROI
In a functional organization, a project has been completed successfully. Which of the following actions would the project manager MOST likely perform?
A. Assemble a new project with existing resources.
B. Obtain the final report from release management.
C. Notify the functional manager that resources are released.
D. Allocate resources in a different project.
After a release, the project sponsor received an escalation from an executive about the extension of the downtime after the scheduled window. Which of the following should be added to the issue log?
A. Continuous integration
B. Rollback plan
C. Customer notification
D. Automated testing
As a result of an approved change, the project manager updates the project plan with the newest project end date. Which of the following change control processes should the project manager complete NEXT?
A. Document the request in the change control log.
B. Communicate the change deployment.
C. Conduct an impact assessment.
D. Implement the change.
A project manager was just assigned to a new project. Which of the following activities should the project manager undertake after accepting the project? (Choose two.)
A. Review the detailed plan.
B. Develop a preliminary scope.
C. Develop a transition plan.
D. Develop a project management plan.
E. Review the resource pool.
F. Review the project objectives.
A PM is working with stakeholders in the discovery phase and comparing the cost of the project to the cost savings the project will produce when it is complete. The output of this exercise will produce the:
A. ROI.
B. SOW.
C. RFI.
D. RFP.
A company is implementing a new radar system from July to September. The project manager knows these months are the peak hurricane season for this region. Which of the following should the project manager develop to mitigate the risk to the project?
A. Data plan
B. Contingency plan
C. Rollback plan
D. Recovery plan
In an agenda for a kickoff meeting, some time is set aside to complete a document that identifies each member of the project, the members' roles and responsibilities for tasks, the milestones, and the key decisions. In which of the following should this data be documented?
A. TOR
B. WBS
C. RAM
D. SOW
During a project sprint, an analyst explains multiple situations the team encountered after the previous day's sessions. The analyst then lists the tasks that need to be completed before the end of the day. Which of the following meeting types is the team utilizing?
A. Stand-up meeting
B. Workshop meeting
C. Kick-off meeting
D. Presentation meeting
