What is a benefit of adopting SIAM for an organization?
A. SIAM enables effective contracts between the service integrator and the service providers.
B. SIAM makes service providers accountable for the end-to-end delivery of services.
C. SIAM provides a single point of control for the integrated delivery of services.
D. SIAM provides service providers with a tool to support their internal processes.
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?
A. customer organization
B. lead supplier
C. prime vendor
D. service integrator
Which process records and manages service issues that are interrupting the availability of a service?
A. change management
B. incident management
C. problem management
D. request fulfillment
Which set of common process considerations includes understanding how compliance and assurance will be managed?
A. complexity
B. data and information
C. ownership of the end-to-end process
D. toolset
What is one of the activities of the Plan and Build Stage of the SIAM roadmap?
A. design the detailed SIAM model
B. ongoing organizational change management
C. produce the outline business case
D. transition to the approved SIAM model
Which practice provides a way to structure data and information from service measurement, to support the practice for enabling and reporting on end-to-end services?
A. apply agile thinking
B. create a reporting framework
C. use qualitative and quantitative measures
It is important to consider culture in any transition SIAM.
What is a challenge related to a culture of collaboration and cooperation?
A. agreeing a standard approach for prioritizing incidents
B. designing a common template for reporting
C. ensuring that service targets for each service provider are the same
D. service providers bypassing the service integrator
The development of an integrated process model is a critical part in the success of a SIAM implementation. What approach should a service provider take when developing their process model for the SIAM implementation?
A. adapt and augment their own processes
B. use existing processes
C. use the customer organization's processes
D. use the service integrator's processes
What is a characteristic of the layers in a SIAM ecosystem?
A. The service integrator is independent from the retained capabilities, even if it is internally sourced.
B. The service integrator layer cannot be provided by the customer organization.
C. The service providers cannot be part of the customer organization.
D. The service provider layer is where end-to-end service governance, assurance and coordination is performed.
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
A. appoint the service integrator and provider
B. establish a governance framework
C. manage day to day service delivery D. manage processes, teams, and tools
