1Z0-1064-20Oracle B2B Service 2020 Implementation Essentials
75 Questions and Answers Experienced specialists selected 75 questions for this exam. All answers are verified to ensure correctness.
Last Updated Jan 17, 2024 Ace your exams with our consistently updated 1Z0-1064-20 exam dumps.
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1Z0-1064-20 Online Practice Questions and Answers
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
A. The User Group selected for authoring articles has been set to `External".
B. The Base Locale for the articles has not been enabled in the correct language.
C. Users have not been given the "Knowledge Analyst" role.
D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
Digital Customer Service application configuration settings in json.cfg include which four options?
A. Default communication preferences
B. Knowledge management language locales
C. Default chat channel preferences
D. Service request links
E. Knowledge management article links
F. Product and category filtering
G. Default notification preferences
H. Default timezone
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?
A. You have not enabled the Computer Telephony Integration (CTI) service.
B. The only toolbar enabled is the default one, and you must configure at least two.
C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
D. The signed-in user does not have the appropriate access privileges to a toolbar.
E. You entered a toolbar height that is not more than 70 pixels.
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